Refund & Return Policy

At Pawjazz, we are committed to ensuring you and your furry friends have the best shopping experience. Please review our policies carefully before placing an order. By making a purchase, you acknowledge that you have read, understood, and agreed to the following terms.

1. Order Cancellations

Once an order is placed, it is immediately processed to ensure fast shipping. Therefore, we do not accept cancellations after the order has been confirmed.

If you need assistance before placing an order, please contact our customer support team via the email provided in the website footer.

2. Returns

We accept returns under the following conditions:

  • The item was shipped by us and is faulty due to an error on our end (e.g., incorrect item sent or damaged in transit).

  • The item must be returned with proof of purchase.

  • Customers must contact our customer service before returning any item to receive the correct return address.

  • Returns sent without prior approval or to the wrong address will not be refunded. Please do not send returns to the address on your package, as it is not our return address.

📩 To request a return, please contact our support team via the email in the website footer.

🚚 Return Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable.

3. Refunds

We offer refunds for eligible returns within 30 days from the delivery date.

  • You must report any damaged or defective items within 30 days of receiving your order by sending us clear photo evidence. After 30 days, we cannot offer a refund or exchange.

  • Refunds are not available for unsuccessful deliveries caused by incorrect shipping addresses, unavailability of the recipient, or security issues at the customer’s location (as long as the shipping carrier confirms the order was delivered).

  • Refusing delivery will not qualify for a refund.

  • Shipping fees are non-refundable once the items have been shipped.

Refund Process

  1. Once we receive and inspect your returned item, we will send you a confirmation email.

  2. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

  3. If your refund has not been received after 10 business days, please check with your bank or payment provider before contacting us.

📩 For refund inquiries, reach out to our support team via the email in the website footer.

Thank you for shopping with Pawjazz! We appreciate your trust in our products. 🐾